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  2. Q&A



  • When will you pay?

    Please pay in advance at check-in or pay with an advance card at the time of booking.
    ・If you are staying consecutively and the future schedContinue reading
  • Is there a convenience store nearby?

    The nearest convenience store to the hotel (7-Eleven Kohoku Tokyu Store, open 24 hours) is a 5-minute walk away.Please purchase in advance.TContinue reading
  • Can you keep my luggage?

    It will be stored at the front desk.
    It is possible at any time before check-in and after check-out.
  • Is it okay to send my luggage to the hotel?

    Luggage delivered by courier will be stored at the front desk and will be brought into your room on the day of check-in.
    Please specify who Continue reading
  • Can I send my luggage from the hotel?

    Kuroneko Yamato can be handled.
    The front desk can handle this matter.
  • Is there a curfew?

    We do not provide.
    We are available 24 hours a day.
  • I would like to park only my car before check-in.

    Basically, it is available from 15:00 to 10:00 the next day (from check-in to check-out time).
    If you park in the morning before check-in, wContinue reading
  • Do you have a triple room?

    We do not provide.
    Please understand that we cannot accommodate 3 adults in one room as we do not have an extra bed (additional bed).
  • People who do not stay want to pay

    Payment can be made by visiting the hotel in advance or by accompanying the guest at check-in.
    If you cannot come to the museum, we will senContinue reading
  • When will the cancellation fee be charged?

    Cancellation fees are as follows.
    ・Canceled the day before 20%
    ・Cancellation on the day 100%
    ・100% non-night without contact
  • Please tell us about free rental equipment.

    All of the following are limited in quantity.
    ・Trouser press, iron, DVD player (playback only), desk lamp
    ・Cooking utensils (customers usingContinue reading
  • Can you do the cleaning?

    Please bring it to the front desk by 10 am.
    It will be finished around 6 pm the next day.
    *Closed every Sunday.It is closed during the Obon Continue reading
  • I'd like to have a massage

    Reception hours 9:00 to 22:00 Business trip massage from partner massage shops.
    Please contact the front desk at the time of arrangement.
    45Continue reading

Reservation / Inquiry

If you have any questions, please contact us.